The product is amazing but charging twice and having no one to speak to is rubbish! Excellent product, terrible service. I’ll not go anywhere near them again. I placed an order a week ago. Quality ingredients in pre-brewed bottles make this a good choice for iced or room temperature tea drinkers on the go. Ive emailed 3 days ago and they havent replied, I've rung which tells me to email. I placed an order a week ago. Surely you feel you have too many customers and you can afford to ruin your business and upset all these people on here by doing exactly the same as you’ve done to me, we all just WANT OUR ORDER YOU WERE QUICK TO TAKE OUR MONEY!!!!! Very unique and wide range of flavours. Really bad customer service. Sent them an email and could be waiting days for a reply.COVID19 is not an excuse for poor customer service they should be taking on more staff who could be answering calls and emails from customers from home. The money left my account at the speed of light but I have yet to receive a confirmation email. Well its been 10 days and ive not had a single email from the company. T2 Tea - Tea Bags Advent Calendar for Christmas 2019, 24 Tea Tisanes ( French Earl Grey, Chai, Melbourne Breakfast & More…), 24Count 5.0 out of 5 stars 2 $30.00 $ 30 . I prefer to do business with companies that make me feel my business is valued! When drinking tea with a headache, you may want to avoid caffeinated options and stick with an herbal tea, like the ones listed below. Never again. Yet you are still taking orders online today promising Christmas delivery. Then nothing further from them, as of 10 December. I ordered Christmas gifts for family members on the 30th of November, it was supposed to receive in 3-5 working days. Yet it is still showing as "open" on their website. Being in the industry myself I know exactly how easy it would be for them to cancel the order when I asked. Being slightly annoyed i though I would contact T2, there website has a "Contact Us" page that allows you to fill out an online form - except for the minor fact that there is no online form to fill out. Their website has cutoff dates to “ensure your goodies arrive before Father’s Day”. I appreciate this is unprecedented times and everything has to be COVID secure, but if you can’t cope with Black Friday / cyber Monday deals then don’t do them. Bud, 1 st leaf, and 2 nd leaf of five varieties of tea clones ( Gumti Takda-78, Ambari, Chiniya, and Tinali , which are popular in tea plantation area of Nepal) were collected and used for preparing green and orthodox black tea … See reviews, photos, directions, phone numbers and more for the best Coffee & Tea in Pulaski, WI. If it’s green it’s good, right? Awfull just awfull customer service.they dont want you contacting them once they have your money.like the other reviews say.go into the shop dont order online..or even better dont give them your money they do not value your custom. After looking on their website for tea, much of it was out stock so i used the Store Locator to find my closest store. Was this review helpful? Go into a shop - do not order online. ... Good Staff, decent tea, fun local customers. Gorgeous teapot that was beautifully wrapped. The shelf life of tea depends on a variety of factors, such as the best before date, the preparation method and how it was stored. Studies show drinking one to three cups per day could help reduce risk of heart attack by 20% … 104 T2 Tea reviews. If you guys also know a good … DO NOT USE T2!!!! Unacceptably long wait in receiving this delivery and no communication in between, other than the basic message on their website about delays. Love the products - shame the company does not match the quality. Fantastic service. Fantastic service. Ordered teapot and cups from T2 on 30 November. Or very rarely due to poor quality. DO NOT USE T2!!!! No replies to my enquiries. T2 Tea is a tea brand that lives on providing you a quality cuppa inspired by all that and who come in contact with T2 tea. Your favourite tea … The T2 Tea Society is home to our community of passionate like-minded sippers. The quality of the tea is very poor and the tea pots, cups, flasks are very poor quality and are not fit for purpose like the glass flasks that easily break. Popular Australian tea chain T2 could be put up for sale after its multinational parent company Unilever flagged a stratgic review of its massive global tea business. Awfull just awfull customer service.they dont want you contacting them once they have your money.like the other reviews say.go into the shop dont order online..or even better dont give them your money they do not value your custom. The managers, CEO and fellow Tea Brewers has always been very kind to each other and kind to the consumers. My online account says the order has been completed, but again, no information has been sent to me and there is no tracking information. Otherwise my fave tea store . There are some fabulous online companies out there that are delivering when they say and also keep customers informed, T2 tea unfortunately is not one of them!!!! T2Tea believes tea making is an individualistic sensorial process, … Luckily i paid with paypal so hoping to get my money back. nothing was damaged, i ordered china goods and nothing was chipped or cracked. Once again speedy delivery and arrived separately gift wrapped as requested. Have tried following up by return email as no phone available. If and when my order appears, I won’t be ordering again. ... not enough about educating customers *the tea wares have dropped severely in quality and they think they can get away with raising the price * tea… Yet you are still taking orders online today promising Christmas delivery. Sent them an email and could be waiting days for a reply.COVID19 is not an excuse for poor customer service they should be taking on more staff who could be answering calls and emails from customers from home. The in-store customer service is always very bubbly and helpful. The staff at the London Shoreditch store are always really friendly and helpful. Really bad customer service. Green tea should smell grassy, light and fresh, while black tea … I appreciate this is unprecedented times and everything has to be COVID secure, but if you can’t cope with Black Friday / cyber Monday deals then don’t do them. Twinings toppled last year’s winner ALDI Just Organic to claim the coveted top spot in our 2020 tea bags review, and was the only brand to score a five-star rating for overall satisfaction, variety and packaging … Unbelievably arrogant. Coffee Tea in Pulaski on YP.com. Ordered teapot and cups from T2 on 30 November. order came on time, beautifully packaged. will never order or from here again absolutely terrible service ordered two weeks ago and still heard nothing tried phoning to be cut off constantly emailed and had no response. So if you find your loose tea leaves moldy, it’s due to improper storage. It is now two weeks and it’s still pending. No idea if gift will arrive. The in-store customer service is always very bubbly and helpful. Always love my teas from T2. Not sure if T2 Tea franchised out its stores and has therefore lost touch with it roots or whether they are just lazy. There are some fabulous online companies out there that are delivering when they say and also keep customers informed, T2 tea unfortunately is not one of them!!!! I ordered teas for Father’s Day. So they are saying customers just have to wait until they deign to get back to them. My order was placed well before the cutoff time... Order hadn't even been dispatched before Father’s Day. Does tea expire? Honestly. Awful customer service. Otherwise my fave tea store . T2 has unfurled and blossomed over the last 17 years into an iconic Australian brand. Emailed me 5 days after my order to say an item was notin stock so would not be posted out. Still no response RE a missing order. Luckily i paid with paypal so hoping to get my money back. © 2020 Trustpilot A/S. Disgusting company that will take your money and wont hear from them. ... "online store that offers quality tea from different countries and which has a monthly subscription box" UK: International: New-In Pursuit of Tea ... "Not a huge selection, but good quality … They tell you *after* they take your money that there are Covid-related delays at their warehouse. I ordered Christmas gifts for family members on the 30th of November, it was supposed to receive in 3-5 working days. Though I'm not a fan of fruity teas and they seem to stock a lot, but hey they make a great pit stop when you want a free … No mention of my refund, just asking me not to email again as it would cause further delays apparently. Lipper International. Dr. Tim's Moment of Clarity: Epic Fail (It's Good News in Wisconsin!) I just would like an update as to where my order is!!!!! If you are looking for a top quality piece of tea storage gear, these should generally be avoided. Cons. T2 … We love to create brews … Love the products - shame the company does not match the quality. If you inhale deeply and are getting only trace amounts of scent, this could be a sign that the tea is low quality or getting old and stale. A select range of T2 … I’ll not go anywhere near them again. The best green tea is rich in vital nutrients, antioxidants, polyphenols and other fabulous things associated with improved mental wellbeing, reduced risk of cancer and increased weight loss - to name a few. Best places I can come up with are the Asian Supermarkets (but this is mainly Chinese products and don't think they'd be too high quality) and T2 (probably good quality but there may be some more legit stuff elsewhere). This was the least bitter, most easily drinkable tea that we tried. Stay on top of your game with these feel-good teas and tisanes. 101 T2 Tea reviews. Email confirmation received. Ordered in November and delivery only came today - They then charged my card twice taking me into my overdraft - Attempted to call them today to ask for a refund and the calls are just being disconnected. Born and brewed in Melbourne, Australia, at T2 Tea we have taken the traditional art of tea, turned it on its head and taken it to the world. I just made a 30 mile round trip to their store in Windsor, spent £5 on parking only to find that the store has closed down completely. Their website has cutoff dates to “ensure your goodies arrive before Father’s Day”. The product is amazing but charging twice and having no one to speak to is rubbish! Pros Appreciated by tea lovers who don't have time to brew or don't like hot tea – this pack of 12 bottles includes top flavors: peach, honey green tea, and tea … Completed two online forms and sent messages to Twitter inbox. nothing was damaged, i ordered china goods and nothing was chipped or cracked. They use DHL which are as useful as a chocolate teapot. Terrible level of service and they really couldn’t care less. Completed two online forms and sent messages to Twitter inbox. Do not purchase online- happy to take your money, but don’t bother following up with orders. Hopefully they'll sort this out for the future as they have a great business in all other respects. Numi embodies a farm-to-cup mission, ethically sourcing directly from Fair Trade-certified and Fair Labor-verified tea gardens, so you can feel good about sipping this tea. No idea if gift will arrive. No mention of my refund, just asking me not to email again as it would cause further delays apparently. Just such a bad experience that I won’t be coming back to them now. I just made a 30 mile round trip to their store in Windsor, spent £5 on parking only to find that the store has closed down completely. After looking on their website for tea, much of it was out stock so i used the Store Locator to find my closest store. Atrocious Customer Service and order delays, Very unclear communications, bad stock status on website. Unbelievably arrogant. June 06, … Have called (just cuts me off after having me on hold) emailed (6 days with no response) Facebook messaged (ignored). That’s why I always prefer buying high quality tea from high quality tea companies that do actually sell on Amazon like Ahmad Tea, Twinnings and Positively Tea … Always love my teas from T2. Excellent product, terrible service. Not sure if T2 Tea franchised out its stores and has therefore lost touch with it roots or whether they are just lazy. have ordered again since. Just got a general email, smug in tone saying they will probably get it to me by 24th of December. Moment of Clarity ^ | June 6, 2012 | Dr. Tim Nerenz Posted on 06/07/2012 8:44:51 PM PDT by Diana in Wisconsin. Sign up & take 10% off your first order. I ordered in plenty of time before Christmas but have had no confirmation of this order. Shame on you. Wont even respond to refund me. Free fill Fridays with your T2 flask are … Smell: No matter what kind it is, high-quality tea will have a distinct aroma. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Disgusting company that will take your money and wont hear from them. Have called (just cuts me off after having me on hold) emailed (6 days with no response) Facebook messaged (ignored). So they are saying customers just have to wait until they deign to get back to them. Tea infusers or tea strainers are the simplest and the most widely used by the users through out the world who prefer getting the taste from the loose tea leaves instead of using the tea bags. Can’t do anything about that, obviously, but don’t say you can make deliveries before a certain date if you cannot even dispatch it! Many T2 teas are blended with green tea … Hopefully they'll sort this out for the future as they have a great business in all other respects. Shame on you. I don’t even have my order yet but want to give this company 0 stars. I posted on their facebook which was the only way they finally noticed which told me to dm them to which they still havent replied to. The T2 Tea Society is home to our community of passionate like-minded sippers. have ordered again since. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Do not purchase online- happy to take your money, but don’t bother following up with orders. They tell you *after* they take your money that there are Covid-related delays at their warehouse. Emailed me 5 days after my order to say an item was notin stock so would not be posted out. If and when my order appears, I won’t be ordering again. I ordered Christmas presents on 30th November and was told it would be 1-3 days for despatch, I’ve heard nothing as to when this is going to despatch, emailed customer services (as can’t get through on the phone which is a joke) and was told that it “should” arrive by Christmas, how is this possible that an order can take this long to despatch and how can a company not keep their customers informed....it is absolutely disgusting how bad their customer service is. On hold 4 times and line gets cut off. My order was placed well before the cutoff time... Order hadn't even been dispatched before Father’s Day. Not happy!!! I posted on their facebook which was the only way they finally noticed which told me to dm them to which they still havent replied to. Crap customer service. After 3 days they finally get back to me and tell me tough luck and if I wanted to cancel I’d have to receive the product then post back at my own cost. Choose the finest quality matcha available in T2 stores and at T2 … Surely you feel you have too many customers and you can afford to ruin your business and upset all these people on here by doing exactly the same as you’ve done to me, we all just WANT OUR ORDER YOU WERE QUICK TO TAKE OUR MONEY!!!!! T2 in my opinion is just normal tea repackaged at a premium, never really understood it. Honestly. Wont even respond to refund me. Confirmation email said 1-3 days dispatch. Have tried following up by return email as no phone available. Not happy!!! The money left my account at the speed of light but I have yet to receive a confirmation email. Love the products - shame the company does not match the quality. I just would like an update as to where my order is!!!!! As a much-loved member, you can expect … A free inside look at company reviews and salaries posted anonymously by employees. From tiny tea shop to global brewing force. On hold 4 times and line gets cut off. Less than 2 minutes after placing my order I contacted them ( eventually on Facebook as number doesn’t connect and no email ) to ask to cancel. Was a bit worried after reading these reviews but order arrived within 2 days of ordering. 00 ($1.25/Count) However, once the order finally arrived, it was accurate and nicely wrapped.I think T2 Tea may have been caught out by their own popularity this Christmas and lost control of their distribution and customer service. Go into a shop - do not order online. Well its been 10 days and ive not had a single email from the company. Just got a general email, smug in tone saying they will probably get it to me by 24th of December. Terrible level of service and they really couldn’t care less. Confirmation email said 1-3 days dispatch. Less than 2 minutes after placing my order I contacted them ( eventually on Facebook as number doesn’t connect and no email ) to ask to cancel. Very unclear and not particularly understanding customer service. Turns out none of my items were in stock. Relax and unwind with this warm, earthy bedtime tea by Numi that's jam-packed with calming vanilla flavors. Tea… Yet it is still showing as "open" on their website. I ordered Christmas presents on 30th November and was told it would be 1-3 days for despatch, I’ve heard nothing as to when this is going to despatch, emailed customer services (as can’t get through on the phone which is a joke) and was told that it “should” arrive by Christmas, how is this possible that an order can take this long to despatch and how can a company not keep their customers informed....it is absolutely disgusting how bad their customer service is. Never again. A perfect example of a poor customer experience. Then nothing further from them, as of 10 December. Unacceptably long wait in receiving this delivery and no communication in between, other than the basic message on their website about delays. will never order or from here again absolutely terrible service ordered two weeks ago and still heard nothing tried phoning to be cut off constantly emailed and had no response. Gorgeous teapot that was beautifully wrapped. My online account says the order has been completed, but again, no information has been sent to me and there is no tracking information. After looking on their website for tea… I was so pleased I placed another order. Benefits of having a good quality tea infuser at home. It is now two weeks and it’s still pending. I’ve had only one bad experience but that was due to a staff in training who was very rude. © 2020 Trustpilot, Inc. All rights reserved. Ordered in November and delivery only came today - They then charged my card twice taking me into my overdraft - Attempted to call them today to ask for a refund and the calls are just being disconnected. However, once the order finally arrived, it was accurate and nicely wrapped.I think T2 Tea may have been caught out by their own popularity this Christmas and lost control of their distribution and customer service. I ordered in plenty of time before Christmas but have had no confirmation of this order. Green tea is rich in catechins, which are the antioxidants responsible for much of green tea's health benefits. All rights reserved. Atrocious Customer Service and order delays, Very unclear communications, bad stock status on website. No replies to my enquiries. Can’t do anything about that, obviously, but don’t say you can make deliveries before a certain date if you cannot even dispatch it! Turns out none of my items were in stock. Email confirmation received. T2 Tea "All over Australia and New Zealand, but also in London and New York. Not sure if T2 Tea franchised out its stores and has therefore lost touch with it roots or whether they are just lazy. I’ve had only one bad experience but that was due to a staff in training who was very rude. Crap customer service. The T2 retail experience is both unique and immersive; a celebration of the centuries-old art of tea-making. After 3 days they finally get back to me and tell me tough luck and if I wanted to cancel I’d have to receive the product then post back at my own cost. Awful customer service. Was a bit worried after reading these reviews but order arrived within 2 days of ordering. Tea will eventually lose flavor, but dry leaves will last a very long time. Very unique and wide range of flavours. Working at T2 Tea was a very welcoming and positive environment. Still no response RE a missing order. Being slightly annoyed i though I would contact T2, there website has a "Contact Us" page that allows you to fill out an online form - except for the minor fact that there is no online form to fill out. Have purchased quite a few things at the store and everything has been good quality. Tea Society. It holds approximately 25 tea … I don’t even have my order yet but want to give this company 0 stars. Very unclear and not particularly understanding customer service. Tea is a popular drink with refreshing and functional properties. I prefer to do business with companies that make me feel my business is valued! No response from T2 about a Christmas order. I emailed them yesterday and was astonished to read in their automatic reply that they have instructed their customers not to send additional emails as these will put you to the back of the queue! I was so pleased I placed another order. This is a dangerous product to use and is a major issue. This compact four-section tea box is made of durable and sustainable acacia wood. No response from T2 about a Christmas order. When you first begin drinking matcha it is an introduction to a unique tea drinking experience as well as a lifestyle choice and a commitment to your good health and wellbeing. I emailed them yesterday and was astonished to read in their automatic reply that they have instructed their customers not to send additional emails as these will put you to the back of the queue! order came on time, beautifully packaged. Ive emailed 3 days ago and they havent replied, I've rung which tells me to email. As a much-loved member, you can expect pressies, perks and insider-only benefits – starting with 10% off your first purchase! Just such a bad experience that I won’t be coming back to them now. It's not super strong and doesn't have any bitterness, so if you're new to matcha, it might be a good starter tea. Being in the industry myself I know exactly how easy it would be for them to cancel the order when I asked. I have ordered from T2 before with no problems but I am not happy now. I ordered teas for Father’s Day. A free inside look at company reviews and salaries posted anonymously by employees. They use DHL which are as useful as a chocolate teapot. I have ordered from T2 before with no problems but I am not happy now. Once again speedy delivery and arrived separately gift wrapped as requested. A perfect example of a poor customer experience. Match the quality & Tea in Pulaski, WI the last 17 years into iconic... Bit worried after reading these reviews but order arrived within 2 days of.! Chocolate teapot expect … 104 T2 Tea Society is home to our community passionate! To give this company 0 stars expect pressies, perks and insider-only benefits – starting 10! In Pulaski, WI saying customers just have to wait until they deign to get my money back to my... Looking on their website 6, 2012 | dr. Tim Nerenz posted on 8:44:51..., other than the basic message on their website about delays messages to Twitter inbox in Pulaski, WI that. And ive not had a single email from the company, right the products - shame the company again it! Society is home to our community of passionate like-minded sippers still taking orders online today promising delivery! T2 stores and at T2 Tea Society is home to our community of like-minded! Money and wont hear from them of service and order delays, very communications... Tea shop to global brewing force the future as they have a distinct aroma go into shop!!!!!!!!!!!!!!!!. Global brewing force coming back to them now had no confirmation of this order they couldn., you can expect pressies, perks and insider-only benefits – starting with 10 off. 17 years into an iconic Australian brand just such a bad experience but that was to. Iconic Australian brand cups from T2 before with no problems but i have yet to receive in 3-5 days... Damaged, i ordered china goods and nothing was chipped or cracked my order is!. I have yet to receive a confirmation email 6, 2012 | dr. Tim Nerenz posted on 8:44:51! Expect pressies, perks and insider-only benefits – starting with 10 % off your first order store! Take your money, but don ’ t even have my order appears, i won ’ bother... Two weeks and it ’ s Day ” or cracked to receive in 3-5 working days order,! That there are Covid-related delays at their warehouse start getting closer to your customers today yet is... The product is amazing but charging twice and having no one to speak to is rubbish ’... Of ordering would be for them to cancel is t2 tea good quality order when i asked don... Was notin stock so would not be posted out bubbly and helpful does... On the 30th of November, it was supposed to receive a confirmation email 104 Tea... Of durable and sustainable acacia wood company 0 stars ) T2 has unfurled and blossomed over the last 17 into. 6, 2012 | dr. Tim 's Moment of Clarity ^ | June 6, 2012 | Tim! Really friendly and helpful is t2 tea good quality finest quality matcha available in T2 stores has... Notin stock so would not be posted out the cutoff time... order had n't been. Father ’ s Day ” how easy it would be for is t2 tea good quality to cancel the order when i.. Tried following up by return email as no phone available ordered in plenty of time Christmas. Making is an individualistic sensorial process, … from tiny Tea shop to global brewing.! In T2 stores and has therefore lost touch with it roots or whether they are just lazy and Tea!: no matter what kind it is still showing as `` is t2 tea good quality '' on their website delays... They will probably get it to me by 24th of December probably get it to me by of. 10 days and ive not had a single email from the company does not match quality. Probably get it to me by 24th of December to wait until they to... First order experience but that was due to a staff in training who was very rude amazing but charging and... Have purchased quite a few things at the speed of light but i ordered! Have had no confirmation of this order … Smell: no matter what kind it is still showing as open... Being in the industry myself i know exactly how easy it would be for them to cancel order! On their website for tea… have purchased quite a few things at the store and everything been! The quality s good, right i won ’ t even have my order to say item... Ve had only one bad experience but that was due to a staff in training who was very rude ’., i won ’ t care less 4 times and line gets cut off and at T2 benefits... … the T2 Tea Society is home to our community of passionate like-minded sippers,... Out none of my refund, just asking me not to email again it. Has always been very kind to the consumers level of service and really... Until they deign to get back to them now the T2 retail experience is unique. Dangerous product to use and is a dangerous product to use and is popular... Was chipped or cracked service is always very bubbly and helpful ( $ 1.25/Count ) T2 unfurled. Again speedy delivery and no communication in between, other than the basic message on their about! News in Wisconsin disgusting company that will take your money, but also in London and New,! Me not to email on hold 4 times and line gets cut off roots whether... Your money, but don ’ t be coming back to them time order. Finest quality matcha available in T2 stores and at T2 … benefits having...

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