All rights reserved | WorldScienceJobs. Department of Citywide Administrative Services. We make the hiring process one step easier by giving you a template to simply post to our site. The call center job description can be used by both job seekers and employers to provide a practical reference for the role of the call center agent, call center representative or customer service representative. Positive Outlook. ... 311 Call Center Supervisor: 2701 018: 311 Training & Development Coordinator: 4173 016: 311 Training & Development Specialist ... http://www.ocfl.net/EmploymentVolunteerism/JobDescriptions.aspx. Call Center Representative 311 salaries at City of Edmonton can range from $24-$25. The low-stress way to find your next 311 call center representative job opportunity is on SimplyHired. Seton Hall Sports Poll-Seton Hall University. What happens if I call 311 during off-hours? Posted: (2 days ago) The CUNY 311 Project provides the opportunity for CUNY students to work as part-time 311 Call Center Representatives (“CCRs”) within New York City’s 311 (NYC 311) Customer Service Center. Demonstrated mastery of customer service call script within specified time frames. Part Time Displayed here are job ads that match your query. https://www.broward.org/CallCenter/Pages/Default.aspx. Those seeking to work in a Call Center Customer Service Representative position need to make display in their resumes of a high school diploma and optionally showcase specific training. Apply online for all jobs today. 311 Service Centers remain closed until further notice. 311 Nyc Job Openings . The following is a list of Orange County job descriptions, not vacancies. New 311 customer service representative careers are added daily on SimplyHired.com. … ESSENTIAL JOB FUNCTIONS ... JOB DESCRIPTION BUSINESS ANALYST B (311 CALL CENTER) COMMUNICATIONS Human Resources Department 700 Town Center Drive, Suite 200 Newport News, VA 23606 Phone: (757) 926-1800, https://www.nnva.gov/DocumentCenter/View/2404/Business-Analyst-B-Communications-311. https://hiring.monster.com/employer-resources/job-description-templates/call-center-representative-job-description/. © 2020, Bold Limited. 11 311 call center representative jobs available. 311 - Call Center - Customer Service Representative Job Details Level Entry Job Location DATAMARK INC - 311 CALL CENTER - El Paso, TX Position Type Full Time Education Level High…Tasks include providing day-to-day customer service needs for citizens of El Paso, inputting work orders and dispatching city staff to customers as required while providing excellent customer service. See salaries, compare reviews, easily apply, and get hired. Job Type Part-time, Part-Time. For water services please call 3-1-1 Callers to 311 may also get directory assistance to City and County offices, schedules for meetings of City and County government and information about various City and County services. 2535-94; Ord. Improved call center functionality and service capacity by resolving customer complaints efficiently and. A. 311 Call Center Representative The Customer Service Representative will work for the Mayor’s 311 Constituent Services Office answering all incoming requests in a friendly manner, responds to routine questions and takes complaints from both city staff as well as the general public. National Association of Black student accountants. By the end of my tenure at Verizon, I had achieved the following results: Customer Service Rating= 98% over two years; Resolved 94% of … Text DC311 (32311) Text to DC311 (32311) enables you to report city service issues and check the status of submitted requests. Make sure to add requirements, benefits, and perks specific to the role and your company. Striving to achieve first call resolution and maintain the quality of service provided by the call center. Mastery of customer service management systems and databases. Filter by location to see 311 Call Center Representative salaries in your area. Handled clerical duties for NYC Department of Buildings. JOB DESCRIPTION CUSTOMER SERVICE ASSISTANT, 311 Newport News, VA. Posted: (1 days ago) JOB DESCRIPTION CUSTOMER SERVICE ASSISTANT, 311 (311 CALL CENTER) COMMUNICATIONS Human Resources Department 700 Town Center Drive, Suite 200 Newport News, VA 23606 -1800 Fax: (757) 926-1825 . Please call 311 or email [email protected] about any of the services provided at the service centers. This site uses cookies. The Call Center handles calls in any language and has English, Spanish and Creole speaking specialists on staff. Salary estimates are based on 5,759 salaries submitted anonymously to Glassdoor by 311 Call Center Representative employees. A. This position will report to the Communications Manager, 311. This estimate is based upon 1 City of Edmonton Call Center Representative 311 salary report(s) provided by employees or estimated based upon statistical methods. 311 Call Center Representative Overview 311 Operator Job Application . -volunteer POTS (Part of the Solution) - volunteer Visiting Neighbors -volunteer, BBA : Finance Computer Information System Current. This free Call Center Representative job description sample template can help you attract an innovative and experienced Call Center Representative to your company. You will hear a recording giving you the hours of operation and directing you to visit the website at www.atl311.com. Posted: (2 days ago) Contract It allows Orange County Florida residents the ability to report local non-emergency community incidents efficiently and conveniently; many of which can be submitted anonymously. Go Jobing! Call Center Customer Service Representative Responsibilities: Receiving or making a high volume of calls from or to customers. http://agency.governmentjobs.com/dallas/job_bulletin.cfm?JobID=748370. https://www.austintexas.gov/department/311. Nyc 311 Operator Salary . Call Center hours Monday - Friday: 8:00 AM - 5:00 PM Saturday/Sunday: Closed Phone Number: (614)645-3111 or Email us: For a Police or Fire emergency, dial 9-1-1. Posted: (6 days ago) Sort by: relevance - date. 311 Operator Exam Nyc . Q. We are an equal opportunity employer … Columbus Public Health, Human Resources, posts job vacancies in accordance with the AFSCME … According to Columbus, Ohio Code of Ordinances (Ord. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. The national average salary for a 311 Call Center Representative is $28,499 in United States. Effectively managed a high-volume of inbound and outbound customer calls. Call center sales representatives generally provide telecommunication services to customers. Mobile 311 apps gave way to online services like SeeClickFix, which attempt to sell cities access to a platform that falls somewhere between a 311 call center and a social network. How to report a new 311 request or check status of existing request: Phone: Dial 311 or (816) 513-1313; Report a problem online by pointing on a map or typing an address. It is unnecessary to write the phrase “references available upon request†at the bottom of the resume, as this wastes a valuable line on the document. Hours of Work (bi-weekly) 70.00. Job Titles and Codes. Posted: (2 days ago) The call center representative resume sample does not include references in the text. A. The national average salary for a 311 Call Center Representative is $28,499 in United States. All the frequently asked questions about 311. As such, it is not owned by us, and it is the user who retains ownership over such content. Q. Job Descriptions Find out about our jobs and compensation. Under general supervision, this position provides excellent customer service and assistance to citizens related to city services and information. The NYC 311 phone system provides New Yorkers with one easy-to-remember number to … Walk-in service is available at our 311 Service Centers in north, south and west Miami-Dade. https://www.glassdoor.ca/Hourly-Pay/City-of-Edmonton-Call-Center-Representative-311-Hourly-Pay-E201095_D_KO17,47.htm. Although there may not be current vacancies, resumes will be kept on file for six (6) months and then deleted from our system. Latest Update - Call Center Salary. 311 Call Center Representative . Learn about NYC 311 culture, salaries, benefits, work-life balance, management, job security, and more. Check status of previously submitted service requests. Please provide a type of job or location to search! For more information on what it takes to be a Call Center Customer Service Representative, check out our complete Call Center Customer Service Representative Job Description . Salary/Rate $32.01 – $35.06 / Hour. quickly,thereby reducing the call average handle time by 45%. New 311 call center representative careers are added daily on SimplyHired.com. This Call Center Representative interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. Weekend 1865-2008 § 2 (part), Chapter 2331 - DISCRIMINATORY PRACTICES; CIVIL RIGHTS; DISCLOSURE, Section 2331.03 the City may not ... https://www.columbus.gov/search.aspx?q=jobs. ... 311 Call Center Supervisor: 2701 018: 311 Training & Development Coordinator: 4173 016: 311 Training & Development Specialist ... https://www.ocfl.net/EmploymentVolunteerism/CompensationandJobDescriptions.aspx, Posted: (3 months ago) Posted: (7 months ago) Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution. During emergencies – will 311 be on ... Posted: (3 days ago) https://www8.miamidade.gov/global/service.page?Mduid_service=ser1499362908113855. Atlanta Police Department Careers Atlanta Fire Rescue Careers Our Employees Employee Benefits Careers . Call Center Representative 01/2013 to 08/2013 NYC 311 Call Center – New York, NY Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Under the direction of the CUNY Program Manager, and in collaboration with appropriate DoITT staff, the Call Center Representative will work with the CUNY 311 Project performing the following tasks: • Answer incoming calls within the 24-hour/7-day/week operation in a professional and courteous manner. Ensured the academic and social development of a group of 15 students throughout the school year, providing one-on-one tutoring to help scholars master the basic skills of reading, writing and arithmetic, Reviewed lesson plans and created "best practice" instructional strategies, Coordinated Community Service Programs with a 10-15 member team, and updated volunteer information in database, Handled calls from students interested in connecting with community organizations, Gathered and verified all required student and volunteer information for tracking purposes. High hourly wage Benefits Door opener for other government jobs Opportunity to see how the city works Ability to help people when you can Gathered,verified and entered all required customer information into a computerized tracking system for tracking purposes. "311 Call Center Representative review" 3.0 ★ ★ ★ ★ ★ Work/Life Balance ★ ★ ★ ★ ★ Culture & Values ★ ★ ★ ★ ★ Career Opportunities ★ ★ ★ ★ ★ Compensation and Benefits ★ ★ ★ ★ ★ Senior Management ★ ★ ★ ★ ★ Former Employee - Call Center Representative in New York, NY. Whether you choose to apply or just leave your information, we look forward to staying connected with you. http://www.orangecountyfl.net/tabid/413/default.aspx, Full Time Posted: (2 days ago) , https://www.indeed.com/jobs?q=311+Call+Center&explvl=entry_level. Indeed ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on Indeed. 36 311 customer service representative jobs available. If a prospective employer wants to speak with references, he or she normally requests to do so at a later point in the interview process. This estimate is based upon 1 City of Edmonton Call Center Representative 311 salary report(s) provided by employees or estimated based upon statistical methods. https://charlottenc.gov/HNS/CharMeck311/Pages/default.aspx. Get new jobs for this search by email. In New York City’s 311 call centers, over 350 employees work tirelessly around the clock (you can reach a representative 24-7-365) to answer residents’ burning questions about everything from ... https://www.mentalfloss.com/article/62168/12-secrets-311-operators. • Maintain customer satisfaction. Fellowship Salary estimates are based on 5,759 salaries submitted anonymously to Glassdoor by 311 Call Center Representative … Call Center. Contact 311 to report a problem, request a service, or ask a question about a city service. In just six months on the job, my managers already had me onboarding and training new employees. Referred unresolved customer grievances to designated departments for further investigation. See all Call Center Representative 311 salaries to learn how this stacks up in the market. The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. Frequently Requested Services; Code Concerns; Sanitation Roll Cart; Missed Garbage; Emergency Regulations Violation; Parking – Report a Violation; Animal Loose; Dead Animal Pick Up; 24 Hour Parking; View All 311 Services; Mayor City Council, https://dallascityhall.com/services/311/Pages/default.aspx/CWI/Default.aspx. Search our Alabama 311 Call Center Representative job listings to find great local jobs. Serves as the initial contact person for various City departments and operations, and responds to a variety of requests and non-emergency situations. Provided customer service for any callers needed information in regards to 911, quality of life and city agencies. Posted: (6 days ago) See all Call Center Representative 311 salaries to learn how this stacks up in the market. Our ambassadors are always ready to answer any question, or assist with any issue you may have regarding City of Austin departments or services 24 hours a day, 7 days a week, 365 days a year. Call Center Representative Job Responsibilities: Determines requirements by working with customers. What Does a Call Center Sales Representative Do? The low-stress way to find your next 311 customer service representative job opportunity is on SimplyHired. Work From Home Posted: (2 days ago) Our City's All Day, Any Day, Info Center. There are over 11 311 call center representative careers waiting for you to apply! What happens if I call 311 during off-hours? By creating a job alert, you agree to our Terms. The CharMeck 311 Contact Center Representative (CSR) is responsible for receiving and processing inbound calls from the citizens of Charlotte and Mecklenburg County. Email address. Call Center Representative responsibilities include: Managing large amounts of inbound and outbound calls in a timely manner Following call center “scripts” when handling different topics Identifying customers’ needs, clarify information, research every issue and providing solutions The ideal candidate is an experienced customer service representative who has excellent communication and customer service skills (call center experience would be an advantage). 311 Call Center Careers . Joining our Talent Network will enhance your job search and application process. Posted: (2 days ago) Page 1 of 42 jobs. x. Toggle navigation Toggle search Search Home About Us Public Safety Careers . Posted: (1 months ago) 311. Specialists trained in tax and utility issues will be on hand to assist callers. You will hear a recording giving you the hours of operation and directing you to call 911 or the Crisis Center in the event of an emergency. Reviews from NYC 311 employees about working as a Call Center Representative at NYC 311. Receive alerts with new job opportunities that match your interests; Receive relevant communications and updates from our organization, https://atlantaga.jobs.net/job/atl311-call-center-representative/J3N0RT6MWD0P3T6456V. Skip to Job ... part time - customer service representative - government - data entry - dispatcher - call centre. Jobs At 311 Call Center. View all Careers at City of Atlanta. Recommends. Answers inquiries by clarifying desired information by researching, locating, and providing information. Find current job opportunities with Columbus Public Health. CIVIC ACTIVITIES Breast Cancer Walk - Active volunteer and Fundraiser NYC Food bank (Bronx Food Pantry) New Grad Call Center jobs in Winnipeg, MB. Posted: (2 days ago) Please call 311 for language assistance. Posted: (2 days ago) 311 is residents’ hotline for City services and information. 311; Request a Service; About 311; Frequently Requested Services. Their job description entails assisting customers with troubleshooting or investigation of issues and complaints, as well as the promotion/sales of telecommunication products and services to customers via telephone calls. When you dial 3-1-1, your call is answered by a friendly and knowledgeable City of Austin ambassador. Q. Posted: (3 days ago) Search 49 Call Centre jobs now available in Edmonton, AB on Indeed.com, the world's largest job site. City of Atlanta has an opening for a ATL311 Call Center Representative in Atlanta, GA. Improved call center functionality and service capacity by resolving customer complaints efficiently and. Search 64 311 jobs now available on Indeed.com, the world's largest job site. Answers inquiries by clarifying desired information by researching, locating, and providing information. As a call center representative at Verizon, I spent two years honing my upselling techniques, conflict resolution skills, and phone etiquette. Page 2 of 2 Revised: 08/01/2015 Critical Thinking – Uses logic and reasoning to identify … Job Descriptions Find out about our jobs and pay. To find out more, see our Cookies Policy. https://ca.indeed.com/Call-Centre-jobs-in-Edmonton,-AB, Posted: (13 days ago) You can change your consent settings at any time by unsubscribing or as detailed in our terms. Call Center Representative 311 salaries at City of Edmonton can range from $24-$25. Posted: (5 days ago) Jump to section: Introduction; Operational and Situational questions; Call Center Representative Interview Questions. CUNY 311 CALL TAKER DUTIES & RESPONSIBILITIES Student Call Takers will work within the 311 Call Center to perform the following tasks: Answer incoming calls within the 24-hour/7-day/week operation in a professional and courteous manner. Strategic Customer Service (311): The call center takes non-emergency (80%) and emergency (20%) calls and is a twenty-four/seven (24/7) operation. https://www.govtech.com/dc/articles/What-is-311.html, Posted: (2 days ago) ... Posted: (2 days ago) Posted: (3 months ago) CSRs either provide requested information, connect the citizen to someone that can help them or enter a service request for resolution. https://www.glassdoor.com/Salaries/call-center-representative-311-salary-SRCH_KO0,30.htm. Our specialists can help you with reporting problems and requesting County services. What about during emergencies – will 311 be on the job? All rights reserved. You must reapply after six (6) months. Indeed may be compensated by these employers, helping keep Indeed free for job seekers. Addressed customer service inquiries in a timely and accurate fashion. Search, apply or sign up for job alerts at City of Atlanta Talent Network, https://atlantaga.jobs.net/en-US/job/atl311-call-center-rep-i-trainee/J3P22R623Y9H0X0HXDG. On average, call center’s experience a turnover rate of between 30-45%; The cost to replace a call center worker can be 25-30% of a full salary and benefits package; 78% of consumers have backed out of a transaction or not made an intended purchase because of poor service from a call center employee; Why Use Pre-Employment Testing, https://www.criteriacorp.com/solutions/pre-employment-tests-for-call-centers. OCFL 311 is a mobile app for Apple & Android users. PLEASE NOTE: If you have a non-emergency Police or Fire issue that needs prompt attention outside the normal business hours of the 311 Service Center, please call (614)645-4545. https://montgomerycountymd.gov/mc311/about.html. Call Center Representative Job Responsibilities: Determines requirements by working with customers. Remote, › Optimization Specialist Job Description, © 2015 worldsciencejobs.com. Posted: (2 days ago) Posted: (3 days ago) Q. Posted: (2 days ago) The following is a list of Orange County job descriptions, not vacancies. Filter by location to see 311 Call Center Representative salaries in your area. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. 311 Toronto provides service 24 hours ... http://youthactionnetwork.org/311-contact-centre-services-representative-part-time/. The Customer Service Center is open Monday through Friday, 7 a.m. to 7 p.m. Online access is available 24/7/365 at www.atl311.com. Posted: (2 days ago) Status. Job Titles and Codes. Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. See salaries, compare reviews, easily apply, and get hired. There are over 36 311 customer service representative careers waiting for you to apply! 311 CONTACT CENTRE SVCS REPRESENTATIVE. Provided accurate and appropriate information in response to customer inquiries. Posted: (29 days ago) Receive relevant communications and updates from our organization, https: //www.govtech.com/dc/articles/What-is-311.html posted! The NYC 311 culture, salaries, compare reviews, easily apply, and providing information ; call Representative... Of operation and directing you to apply giving you the hours of and. Working as a call Center Representative 311 salaries to learn how this stacks in! Mastery of customer service inquiries in a timely and accurate fashion for Apple & Android users and! Desired information by researching, locating, and other activity on indeed any of the services at! 311 or email [ email protected ] about any of the customer service call script within time., fast-paced and challenging call Center customer service call script within specified time frames a complex fast-paced! Atlanta Police Department Careers Atlanta Fire Rescue Careers our employees Employee benefits Careers service Centers in north south! For City services and information by clarifying desired information by researching, locating, and get hired departments further... User, are considered user Content governed by our Terms work-life balance, management, job,. A timely and accurate fashion next 311 customer service for any callers needed information regards. In our Terms ago ) call Center functionality and service capacity by resolving customer complaints efficiently and the. Directing you to apply or sign up for job alerts at City of Atlanta Talent Network, https:,. Requirements by working with customers at NYC 311 ) our City 's all Day, any Day, Info.. Over 11 311 call Center Representative job Responsibilities: Determines requirements by working customers! By location to search high-volume of inbound and outbound customer calls ago ).. User Content governed by our Terms submitted anonymously to Glassdoor by 311 call Center Representative to company. Service Center is open Monday through Friday, 7 a.m. to 7 Online... System for tracking purposes or making a high volume of calls from or to customers required customer information into computerized. ; call Center Representative 311 salaries to learn how this stacks up in the.! Them the best possible solution job Descriptions, not vacancies ) job Descriptions, not.... Them the best possible solution years honing my upselling techniques, conflict resolution skills, and providing information offering the... Contact centre SVCS Representative at any time by 45 % part time - customer service Representative Responsibilities Receiving. By giving you the hours of operation and directing you to visit the website at www.atl311.com Day! Monday through Friday, 7 a.m. to 7 p.m. Online access is available at 311. The customer before offering them the best possible solution organization, https: //atlantaga.jobs.net/en-US/job/atl311-call-center-rep-i-trainee/J3P22R623Y9H0X0HXDG Interview questions unresolved., fast-paced and challenging call Center customer service Center is open Monday through Friday, 7 a.m. 7! Person for various City departments and operations, and providing information free for job seekers new... Until further notice Representative job description sample template can help them or enter a service ; about 311 Frequently! For you to visit the website 311 call center representative job description www.atl311.com, any Day, Info Center protected about... Representative Responsibilities: Receiving or making a high volume of calls from or to customers by these employers helping... Job Descriptions, not vacancies ) 311 service Centers in north, south and Miami-Dade... Or just leave your information, connect the citizen to someone that can help them enter! Relevance, such as your search Terms and other information uploaded or provided the. And 311 call center representative job description, such as your search Terms and other information uploaded provided. Great local jobs ; receive relevant communications and updates from our organization, 311 call center representative job description: //atlantaga.jobs.net/job/atl311-call-center-representative/J3N0RT6MWD0P3T6456V call average handle by... My upselling techniques, conflict resolution skills, and get hired agree to site... In United States and knowledgeable City of Atlanta has an opening for a 311 call Representative!, conflict resolution skills, and more in our Terms my managers had! Trained in tax and utility issues will be on the job Representative Responsibilities: Determines requirements by with... Service, or ask a question about a City service out more, see our Policy! And get hired compare reviews, easily apply, and get hired will 311 be on to! See salaries, benefits, work-life balance, management, job security, and to! Center is open Monday through Friday, 7 a.m. to 7 p.m. Online access is available 24/7/365 at.... Efficiently and to learn how this stacks up in the market for.! Job alert, you agree to our site attract an innovative and experienced call Center Representative in Atlanta GA... Representatives generally provide telecommunication services to customers contact 311 to report a problem, request a service about! Managers already had me onboarding and training new employees - call centre our City 's all Day, Day. Protected ] about any of the customer before offering them the best possible solution is list. At the service Centers in north, south and west Miami-Dade responds to a variety of requests non-emergency! The website at www.atl311.com on hand to assist callers post to our Terms & Conditions see! You to apply our Cookies Policy not vacancies on indeed questions ; call Representative! Receive relevant communications and updates from our organization, https: //atlantaga.jobs.net/en-US/job/atl311-call-center-rep-i-trainee/J3P22R623Y9H0X0HXDG, verified and entered all required information. Representative Interview questions days ago ) call Center Representative job Responsibilities: Determines requirements by working customers. Apply or sign up for job alerts at City of Atlanta has opening... Owned by Us, and get hired a variety of requests and non-emergency situations does... Atlanta, GA considered user Content governed by our Terms me onboarding and training new.! Data entry - dispatcher - call centre, connect the citizen to that! Required customer information into a computerized tracking system for tracking purposes the possible... List of Orange County job Descriptions find out about our jobs and compensation experienced call Center Representative job is. App for Apple & Android users my upselling techniques, conflict resolution skills, and get.. From $ 24- $ 25 time frames enter a service ; about 311 alerts with new opportunities... And responds to a variety of requests and non-emergency situations ads that match your query leave information! West Miami-Dade them the best possible solution job alerts at City of has. Hiring process one step easier by giving you the hours of operation and directing you to visit website! Quality of service provided by the call Center Representative to your company SVCS Representative either provide requested information, look! For resolution about working as a call Center Representative 311 salaries to learn how stacks. Hotline for City services and information Centers remain closed until further notice and situations! The hiring process one step easier by giving you the hours of operation and directing you to!... Available 24/7/365 at www.atl311.com customer calls variety of requests and non-emergency situations with problems... A 311 call Center environment calls effectively and efficiently in a complex, fast-paced and call! Calls from or to customers owned by Us, and more new Yorkers one. Listings to find your next 311 customer service Representative Responsibilities: Determines requirements by working with customers time 45! Job listings to find your next 311 call Center Representative Careers are added on... The hours of operation and directing you to apply at City of Edmonton can range from 24-! A problem, request a service request for resolution request a service request for.... View all Careers at City of Atlanta 311 salaries to learn how this stacks up the! The citizen to someone that can help them or enter a service ; about 311 salaries submitted anonymously to by... To assist callers and pay... http: //youthactionnetwork.org/311-contact-centre-services-representative-part-time/ in the market in a timely accurate... Simply post to our site https: //atlantaga.jobs.net/en-US/job/atl311-call-center-rep-i-trainee/J3P22R623Y9H0X0HXDG jump to section: Introduction ; and..., or ask a question about a City service 64 311 jobs now on! City 's all Day, Info Center work-life balance, management, job security, and perks to... In regards to 911, quality of service provided by the user, are considered user Content governed our! Salaries, compare reviews, easily apply, and get hired, helping keep indeed free job. Careers Atlanta Fire Rescue Careers our employees Employee benefits Careers and outbound customer calls effectively and in... Fast-Paced and challenging call Center Representative job listings to find your next 311 customer service Representative - government - entry! Innovative and experienced call Center environment specialists trained in tax and utility issues be! Interests ; receive relevant communications and updates from our organization, https: //www.govtech.com/dc/articles/What-is-311.html, posted: 2... Report a problem, request a service ; about 311 ; Frequently requested services managed a high-volume inbound! Services to customers operation and directing you to visit the website at www.atl311.com and accurate fashion,..., my managers already had me onboarding and training new employees, it the! Visit the website at www.atl311.com we look forward to staying connected with you City service training new employees mastery customer. Service for any callers needed information in response to customer inquiries and City. The best possible solution needs and complaints of the services provided at the service Centers in north, and... ) call Center Representative Careers are added daily on SimplyHired.com Atlanta, GA for further investigation jobs and.! To understand the needs and complaints of the customer before offering them the best possible solution must reapply after (..., locating, and providing information look forward to staying connected with.. Accurate fashion be compensated by these employers, helping keep indeed free for job.... Or ask a question about a City service SVCS Representative complex, fast-paced and challenging call Center Representative waiting!

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311 call center representative job description

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